OPERATING YOUR COASTAL STR Guest Experience & Compliance
Listings win on photos and reviews. Profit and longevity win on guest screening and staying ahead of HOA and city rule changes. Listing Quality • Professional photography is non-negotiable on STR listings — drone shots, twilight exteriors, lifestyle interior shots • Write descriptions with specific proximity callouts (steps to sand, walk to restaurants, drive to attractions) • Highlight building amenities (pool, gym, beach access, garage) as separate gallery items • Refresh photos every 18–24 months to keep listings competitive
Guest Screening
• Verify government ID (Superhog, Autohost, or platform-native verification) • Set minimum guest age 25 where the platform allows • Use SafelyStay or Truvi for accidental-damage protection • Noise monitoring (Minut, NoiseAware) — increasingly required by HOAs
Reviews & Reputation
• Personalized welcome message plus check-in confirmation within 1 hour • Mid-stay touchpoint surfaces issues BEFORE they show up in the review • Request a review within 24 hours of checkout • Respond to every review — positives with personalization, negatives briefly and factually
Compliance Watchlist Read HOA agendas quarterly — STR rule amendments are the #1 risk to your underwriting. Subscribe to city ordinance change notifications. Renew permits and licenses annually (calendar reminder 60 days out). Maintain rental logs for 7 years for IRS and city audit defense. Re-verify zoning if you refinance — lenders increasingly ask.
386.214.6714 • www.CoastalVentures.us • Ashley@CoastalVentures.us
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